Return & Cancellation Policy

At The Rituual, customer satisfaction is important to us. We strive to deliver premium handcrafted products with the highest quality standards. Please read our Return & Cancellation Policy carefully before placing an order.

1. Order Cancellation

Customers may request to cancel an order before it has been shipped.

Once an order has been packed, dispatched, or handed over to the courier partner, it cannot be cancelled.

If your cancellation request is approved, any eligible refund will be processed to the original payment method within the applicable processing time.

2. Return Eligibility

Returns are accepted only under the following circumstances:

• You received a damaged product.
• You received a defective product.
• You received an incorrect product.
• The product was missing from your order.

To be eligible for a return:

• The request must be submitted within 48 hours of delivery.
• The product must be unused and in its original condition.
• All original packaging, tags, accessories, and invoice must be retained.
• Clear photographs or videos showing the issue may be required for verification.

3. Non-Returnable Items

The following items are not eligible for return:

• Products damaged due to misuse or improper handling.
• Products returned without original packaging.
• Products showing signs of use.
• Customized or personalized products.
• Gift cards or promotional items.
• Products purchased during clearance or final sale (unless damaged or defective).

Since many of our products are handcrafted, minor variations in color, finish, texture, size, or design are natural and are not considered defects.

4. Return Process

To request a return:

1. Contact our customer support within 48 hours of receiving your order.
2. Provide your order number and a description of the issue.
3. Share clear photographs or videos of the product and packaging, if requested.
4. Our team will review your request and provide further instructions if the return is approved.

Returns sent without prior approval may not be accepted.

5. Refund Policy

Once the returned product is received and inspected, we will notify you of the status of your refund.

If approved:

• Refunds will be processed to the original payment method.
• Refund processing may take 5–10 business days, depending on your bank or payment provider.

Shipping charges, if any, are generally non-refundable unless the return is due to an error on our part.

6. Replacement Policy

If you receive a damaged, defective, or incorrect product, we may offer a replacement instead of a refund, subject to product availability.

If the same product is unavailable, an alternative product or refund may be offered at our discretion.

7. Return Shipping

If the return is approved due to our error (such as a damaged, defective, or incorrect product), The Rituual will arrange the return shipment or reimburse reasonable return shipping costs where applicable.

If the return is requested for reasons other than our error, return shipping costs may be the responsibility of the customer.

8. Damaged Packages

If your package appears damaged or tampered with at the time of delivery:

• Do not accept the package if possible.
• Take photographs of the package.
• Contact our customer support immediately.

Prompt reporting helps us resolve the issue more efficiently.

9. Changes to Orders

If you need to modify your shipping address, contact details, or order information, please contact us as soon as possible.

Changes can only be made before the order has been processed or shipped.

10. Contact Us

For any questions regarding returns, cancellations, replacements, or refunds, please contact us:

The Rituual

Website: https://therituual.com/

Email: therituual@gmail.com

11. Policy Updates

The Rituual reserves the right to update or modify this Return & Cancellation Policy at any time without prior notice. Any changes will be effective immediately upon publication on this page.

By placing an order on https://therituual.com/, you acknowledge that you have read, understood, and agreed to this Return & Cancellation Policy.